Help Centre - A Great Movie Mail Service

Contents

Free UK Postage

We provide free Royal Mail delivery for all orders placed on our website sent to the UK. More details on our postage rates

An Ethical Company

We believe in looking beyond profit margins to the bigger picture, putting a high value on the happiness of our staff and minimizing our environment impact. As a company, our focus has always been on spreading the love of great cinema rather than trying to shift units of films we don't like.

In those respects, we believe we're different to the other DVD and Blu-ray retailers in the UK. We hope you value our approach. Learn more

Fair & Friendly Returns Policy

If you are unhappy with your purchase, you may return it to us within 14 days of receipt for any reason whatsoever. More details on our returns policy

Pre-release price promise

Pre-order any DVD from MovieMail and we guarantee that if the price drops before release, you'll pay the lower amount.

100% secure website

Our shopping system uses a Thawte SSL Certificate to ensure secure communications by encrypting all data to and from the site. Thawte has also checked and verified MovieMail's company registration documents and our website's registered domain name.

Verify our security certificate

Save money with our Bonus Points

Bonus Points reward you when you buy your films from MovieMail. You accumulate them automatically when you spend money with us and can cash them in to get money off future orders.

For every £1 you spend on films, you'll receive 5 bonus points. You can convert 625 points into a £5 credit which can be taken off the cost of a future order with MovieMail.

When you have over 625 points you’ll be able to redeem them in the checkout at the order confirmation stage. You can keep track of your Bonus Points total in My Account > Bonus Points.

One of The Independent's Top 50 e-boutiques

In September 2006 we were selected by The Independent as one of their Top 50 e-boutiques in the Independent Magazine. Here's what they said -

"MovieMail
Started 10 years ago by a woman who lived on the tiny Scottish island of Islay and couldn't source her favourite films on video, the company has developed massively since then and is now London- based. Its stock of DVDs, VHS and film books offers an antidote to blockbusters with arthouse (Celine and Julie Go Boating, above), cult, silent, classic and world cinema films. (www.moviemail-online.co.uk - 0844 376 0009)"

Back to Help Centre